Report a Claim
Deep South Claim Reporting Guidelines
IMMEDIATELY REPORT
It is imperative that you immediately report all losses within 24 hours of the loss. Report losses to the 24 hour toll free number: (888) 802 5246 or 888 80 CLAIM.
Online Reporting
You can now submit your Commercial Auto and Inland Marine claims on the internet. If you are reporting a General Liability or Property claim, complete the General Liability or Property loss notice and fax it to (800) 809 0642.
Please provide details of your claim on the web-enabled loss notice. Provide the facts of the loss, all persons involved (including phone numbers) and injuries. For Commercial Auto claims, enter all the vehicles involved and any property damage that occurred during your loss. In order to expedite the online process, please have the appropriate loss and policy information before you begin.
Enter all the information that you know about your policy and the details of the loss (e.g. policy number, insured information, contact information, loss information, property damaged, injured, witnesses, etc…). For Commercial Auto claims, if more than five vehicles or persons are directly involved in the loss, please contact our claims department at (888) 802-5246.
Fax Reporting
If you can not report the loss by phone or complete the online loss notice, fax the loss notice to the fax number - (800) 809 0642 or mail it to the following address: Deep South Claims - 600 East Las Colinas Blvd, Suite 900, Irving, Texas 75039.
Click the Printer Friendly Loss Notice to open a PDF version of the loss notice.
After Hours Reporting
Losses occurring after hours or on holidays should be reported through our 24 hour claim reporting number: (888) 80 CLAIM (802-5246)
A Deep South employee will take the loss information and provide action information to immediately stabilize the situation. They will distribute the information to your area Deep South office. The claim will then be assigned to a Deep South claim representative for handling.
Please provide the following information:
- Policy Number
- Insured Name
- Date of Loss
- Brief description of loss
- Phone Number
- Contact
Deep South's claim services are provided by Southern National Risk Managment a wholly owned subsidiary of Deep South. Southern National Risk Management is about providing one thing, "results". Southern National's mission is to always provide efficient services to our clients, keeping in mind that client satisfaction is the key to our success. Southern National works together as a team, combining the groups talents and resources to ensure that we are providing the utmost in quality to our clients.
DISCLAIMER: Your submission does not commit Deep South, its subsidiaries and/or affiliates, to coverage for this loss. Information you submit regarding your insurance policy and the loss is subject to our review and verification. We reserve the right to request additional information prior to reaching a decision on the claim. A claim representative will be communicating with you regarding your claim.
